THE past year has put the spotlight on the logistics industry with home deliveries increasing dramatically.
As we head out of lockdown, demand for vans has continued largely due to increased activity in the logistics, construction and building maintenance sectors.
Keeping on top of this requires close co-operation between van rental and leasing companies and manufacturers.
Europcar Vans and Trucks, winner of this year’s Business Vans Best Van Rental Category, has been working closely with its manufacturer partners to bring brand new models onto its fleet. These include the new VW Caddy Cargo SWB Commerce, making Europcar one of the first rental providers to add this model to its fleet.
During 2020 Europcar focused on the needs of ‘Business Britain’ – providing services to help small businesses continue to operate in a COVID world.
Key to this was having the right vans, in the right place, at the right time, which is where Europcar’s Vans and Trucks Supersites came to the fore.
Personnel are on hand to deliver a genuinely customer-focused service on-the-ground, backed by a much larger business that has the infrastructure and resources to react quickly and fulfil customer needs rapidly.
Europcar Vans and Trucks saw a 72% year-on-year increase in the number of vehicle rental days last year.
Strong relationships with manufacturers allowed Europcar Vans and Trucks to provide more businesses with the vehicles they needed – often at short notice.
Europcar’s comprehensive network of Stations maintained the usual Delivery and Collection service throughout the lockdown periods, supported by a worldwide ‘Safety Programme’ which included new sanitisation processes approved and verified by Bureau Veritas and the RAC, designed to protect both customers and staff.
During the pandemic, Europcar launched a service for ‘Essential Sectors’, providing preferential rates for businesses involved in the delivery of vital services to UK homes and businesses.
With electric vehicle growth also gathering pace, the company’s environmental focus saw continued investment in EV charging infrastructure across all van supersites during 2020, helping local businesses prepare for clean air zones.
Europcar’s digital handheld technology for time/date stamped image capture provides genuine transparency of the vehicle condition when collected and returned by customers. This gives greater certainty about damage and fuel charges.
Business customers also have the ability to accurately forecast costs with Europcar’s Limited Damage Option (LDO) and Limited Fuel Option (LFO) services.
Dave Saint, Van and Truck Director, Europcar Mobility Group UK, said: “Despite being the most challenging of years, 2020 also presented great opportunity in the LCV market.
“As we focused on ‘Business Britain’ and ways in which we could help businesses cope with a rapidly changing economic landscape, we continued to invest in our product ranges and expand our network of Supersites.
“This allowed us to provide a fast, flexible service to businesses, particularly in the logistics and online retail sector who needed to meet the unprecedented increase in customer demand for home deliveries.”
Europcar runs the youngest fleet in the LCV industry with a huge range of vehicles, from small, medium and large vans, 4×4 pick-ups and crew vans through to Tippers and Dropsides.
It can also provide Chapter 8 vehicles which include chevrons, tow-bars and beacons. Such a comprehensive choice of vehicles and vehicle modifications means that they can serve the needs of businesses across many sectors across the UK.