IVECO has introduced two new services aimed at tailoring servicing costs and improving the driver experience.
A new service plan approach for the Daily range is precisely tailored to the customer’s business and operation. It’s a pay-per-use repair and maintenance subscription package based on the vehicle data collected through the connectivity box. It takes into account jobs completed and mileage covered allowing maintenance costs to precisely match the customer’s operation of the vehicle, with consequent benefits to their business.
Monica Bertolino, Head of TCO Services and Marketing After Market Solutions, said: “The new Maintenance & Repair Pay-per-use formula is a perfect example of Ivecon’s customer-centric approach applied to planned service packages. With this service we are developing the potential of the Daily’s connectivity to take customisation to a high degree we haven’t seen before.
“All businesses have fluctuations in their activity. Our new formula means that their maintenance and repair costs will exactly reflect their use of the vehicle. During periods when the vehicle spends less time on the road or is used in less demanding missions, the customer will spend less on service.”
The new Pay-per-use Repair and Maintenance service is available on both Elements 2XL and 3XL packages.
The manufacturer of light, medium and heavy commercial vehicles and buses, is leading the way in Europe by using AWS’s Machine Learning, serverless capabilities and Amazon Alexa to enhance the driver’s experience.
A new voice service enables Iveco drivers to vocally manage their route planning, check the vehicle’s maintenance and health status, and request driving tips. The voice service can also operate cab controls, allowing drivers to remain focused on the road, increasing traffic safety. In turn, it enables drivers to remain connected with the Iveco driver community.
The new voice service, designed by the manufacturer’s digital team with the support of AWS Professional Services, has been built following the Amazon Working Backward Innovation methodology taught in AWS’s Digital Innovation Program, and uses AWS machine learning, voice, security and serverless technologies.
Fabrizio Conicella, Digital lead at Iveco, said: “By leveraging the breadth of AWS’s portfolio, IVECO has been able to innovate and deliver in record time a new service that fundamentally changes the way drivers can interface with our vehicles and our drivers’ community. The new voice service from IVECO underpins the company’s future digital strategy as it strives to offer a completely new way for drivers to perform their tasks in an interactive way while raising the level of safety and comfort.”